Can I download a complete catalog on the internet?
             If you would like to download a complete catalog zip file click here (large file, 27Mb.)
             To copy this file to your computer, right click the link and choose save target as

       What are your shipping rates?
                    Our standard $5.00 shipping charge is for orders below $250.00, shipped via Fed Ex Ground.
Orders above $250.00 ship free via Fed Ex Ground.
Normal delivery time in transit for ground shipments is 7-10 business days.
          To read our entire shipping policy, please click here
 

       What if I want to return an item?
             We want you to be 100% satisfied with your purchase from us. 
             Please read our complete Returns Policy here
             Let us know if you have any questions.

Suggest a Product
Are you looking for a special, or no longer available product ?

Over the years, we have received many suggestions from our customers about products they remember and would like to see again.  If you know of a 'no longer available' product that you would like to see in our catalog, in our store, or on our web site, tell us about it.  We will attempt to locate it.  If you leave your e-mail address and other contact information we will let you know if we can find it or not.
suggest a product
 

       What about my personal information?
             We do our part to prevent identity theft.
Our secure website encrypts any sensitive information you provide when placing your order. The security code (SSN) on the back of your card verifies that you have the card with you at the time of the order. Once the information reaches our shipping department, it is secured with the most effective measures around. 
We do not sell/loan/rent or in any other means provide your information to anyone else.  We do not send out solicitations or junk mail.  We do, however, mail our store catalog out twice a year.  If you wish to not receive our catalog, please let us know.

       Contact Information:
                     
Mailing address:
        Post Office Box 710
        Ocean Park, WA 98640-0710 

Physical address:
        Corner of Bay Ave. & Hwy 103
        (26006 Vernon Ave.)
        Ocean Park, WA 98640 

Telephone Numbers:
        Grocery:                    (360) 665-4989
        Hardware:                  (360) 665-4988
        FAX:                          (360) 665-4989 
        Toll-free Order Line:    (888) 665-4989

        New Items
For product submissions, please mail information to address above, to send information to: service@jackscountrystore.com and it will be forwarded to the appropriate buyer.
 

         History of Jack's Country Store
Since 1885, Jack's Country Store has been providing peninsula residents with the necessities for their home or cabin.  Our website allows us to open our doors to customers around the world with our selection of over 220,000 different items ranging from fresh bakery mixes and cookware, Aladdin kerosene lamps, electric meat smokers, Pendleton Wool Blankets, and more.  Read more
 

         About Jack
He may have been a decorated World War II fighter pilot, timber cruiser for Weyerhauser, and a Yale student, but Jack will be best remembered for his contribution to the Ocean Park community and for his part in making Jack's Country Store what it is today.  Read more
 

         Have a great Jack or Swede story?  
We'd love to hear it.  Please send an e-mail to Tom at: tdowner@jackscountrystore.com

         CATALOG SHOPPING QUESTIONS:

         I get an error telling me I need a cookie.
In order to use this online Catalog, you need to have your cookies enabled for the system to store your order information long enough to complete the process.  We do not use this information to sell a list to anyone for any reason, and will not contact you unless it concerns your order.
 

         I don't see my Shopping Cart Items.
As you add each item to your shopping cart, a red message appears at the top of your screen, confirming either that an item was successfully added, or that you need to choose a quantity or color or some other item attribute.  It will tell you that the item was successfully added if all conditions were met.  After that, you need to click on checkout to see what items you have ready to purchase.


         I don't want to look through 15 screens of products to find the item I want.
Most categories will display all the items first, but near the upper right section of the screen is a Refine Choices pull down menu.  You can choose which of the sub categories you want to look at, or you can choose Find.  If you just want to look at items that contain one word, like horse, use the Find function.  If you want to look at very specific items, choose the Advanced Search.

         Advanced Search Suggestions.
To use the Advanced Search, first choose how you want to search, any words will search for any of the words you enter, either as one or as a group;  Exact Phrase will try to meet your search words exactly, not counting the capital letters;  All words will try to search using all the words.  No matter which search you choose, if the words are not part of the item name or short description, the search may not find what you are looking for.  It is better to search for "Admiral" than it is to search for "World War II Admiral Perry"

         Why can't I see the continue button during checkout?
When you are entering in your shipping preferences, the continue button will not appear at the bottom of the screen until you have chosen a Shipper and a Shipping Method.  Both are required, even if you want the FedEx Ground shipping.

         Why was my credit card declined?
Your credit card number may still be valid, but if you enter the card number with any dashes or spaces, then the system does not know how to deal with the number.  It will continue to return to the same screen over and over until the number is correct.

         What is the credit card security code?
Your credit card security code is located on the back of your credit card near the signature line and usually contains 3 or 4 digits.  It is used to verify that you have the credit card in your possession when you place the order.

         Why can't I add more items to my shopping cart?
If you are not on the pages of the catalog where the items are displayed, then you can not add items to your shopping cart.  Just click on a category in the left column to get to a section of the catalog where you can choose a new item to add.  Then just click on Add to Cart below the item you wish to add.  Items can not be added while you are still in the shopping cart.

         How do I use the wish list?
After you add an item to your shopping cart, click on Checkout near the upper right of the screen.  Now you may see two options on each item.  Remove the item, or save cart.  If you click on save cart, it will add the item to your wish list, but you will either need to login as a returning customer, or create a new customer profile to get to the next screen.  Then the system will save your wish list until you come back and either empty it out one item at a time, or make each item active in your shopping cart item by clicking on buy now.

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