Jack

You must request a RGA (return goods authorization) number before returning any items. Please send a request to: service@jackscountrystore.com Please include your order number, your name and telephone number, and the reason you wish to return the item. (If the item is defective, please read the manufacturer's defective policy.) The item must be in original packaging, unused, and in saleable condition. You are responsible for all return shipping costs and insurance necessary to assure safe delivery to us. A copy of your invoice with RGA number must be included with merchandise. Credit will be given after the item has been received and inspected by Jack's Country Store. Items returned without an RGA number will be charged a $25.00 restocking fee.

Items missing from delivered packages must be claimed to Jack's Country
Store within 5 days of delivery in order to process a claim. Any claim after
5 days will be refused.

Items lost in transit or misdelivered must be claimed to Jack's Country
Store within 3 days of scheduled delivery date. Any claim after 3 days will
be refused and no charge backs will be issued. If your package is lost in
transit, and claimed, it may take up to 5 business days for Fed Ex to
correct delivery problem.

Items damaged in transit will be replaced promptly via the same shipping method as the original order. As the shipper, it is our responsibility to pack your order in a way that complies with the regulations of the carrier and to file all claims. Carriers will generally investigate our damage claim, so please retain both the damaged item and all packaging that accompanied your order so that the carrier may pick it up for their inspection. Any and all damage to the merchandise must be reported to Jack's CountryStore within 5 business days of delivery. Claims placed after 5 business days will be refused.

Defective items may be subject to the manufacturer’s disposition. We work closely with our vendors to resolve problems as quickly as possible. Our job is to take care of you, our customer. If you’re not happy, we’re not happy.

Aladdin Kerosene Mantle Lamps
Most items will need to be returned to Jack's Country Store in exchange for replacement item.

Breyer Horses, Animals, and Accessories
Some items can be exchanged or replaced. Please send us an e-mail at: service@jackscountrystore.com with specific item disposition.

Lodge Cast Iron Cook Ware and Bake Ware
Most items can be exchanged or replaced. Please send us an e-mail at: service@jackscountrystore.com with specific item disposition.

Bradley Electric Smokers
Bradley offers a full year warranty on parts and labor. We stock all small replacement parts (including quartz heating elements) available. For smoke generator problems, we will need the smoker serial number (located on the back of the smoker cabinet) in order to replace a defective unit.

Luhr-Jensen Electric Smokers
Luhr-Jensen offers a two-year warranty on all of their smokers. (Warranty excludes electric cords.) We can usually replace or exchange any defective part.

Cook Shack Electric Smokers
CookShack offers an unconditional 30 day money back guarantee on all of their American-made smokers for home or Commerical use.

Nordic Ware Bakeware or Cookware
NordicWare offers a lifetime guarantee on all
Platinum Series Cast Aluminum items, including all Bundt Pans. We will replace or exchange any defective Nordic Ware item.

RazorClams.Com Clam Equipment
Exchanges will be made on any defective Clam Gun, Clam Net, or Clam Shovel once defective item has been returned to Jack's and inspected. Lifetime guarantee.

John Wright Cast Iron Banks, Door Stops, Bakeware, Trivets, Steamers, or Kettles
We will replace or exchange any defective John Wright item.

NorPro specialty kitchen items and everyday gadgets
We will replace or exchange any defective NorPro item.

Harold's Import specialty kitchen items and everyday gadgets
We will replace or exchange any defective Harold's Import item.

Rome Industries Outdoor Cookware, Pie Irons, Cooking Grates, Bells
We will replace or exchange any defective Rome Industries item.

American-Retro Child's Pedal Cars, Airplanes, Jalopies, Retro Coolers
We will replace or exchange any defective American Retro item.

Radio Flyer Wagons, Trikes, Bikes, Wheelbarrows
We will replace or exchange any defective Radio Flyer item.

Tucker Jones Old-Fashion Tavern Puzzles
We will replace or exchange any defective Tavern Puzzle item.

Clark Cast Iron Hand Pitcher Pumps
We will replace or exchange any defective Pitcher Pump item.

Whitehall Weathervanes
We will replace or exchange any defective Whitehall Weathervane item.

Whirley Pop Popcorn Poppers
25 Year Warranty on any Whirley Pop.
We will replace or exchange any defective Whirley Pop Popper.

Yankee Candles
We will replace or exchange any defective Yankee Candle item.

Mathew's Wire Rug Beaters, Pillow Fluffers, or Tin Matchbox Holders:
We will replace or exchange any defective Mathew's Wire item.

Jack's Wooden Kitchen Utensils
Wooden Spoons, Ladles, Mixing Spoons, Salad Sets, Butter Knives, Utensils
We will replace or exchange any defective Jack's Wooden Ware item.

Northern Tool Sausage Stuffers or Grinders
Any defective Northern Tool item will need to be returned to us for exchange.

Villa Ware or Porkert Sausage Stuffers or Grinders
Any defective Villa Ware or Porkert item will need to be returned to us for exchange.

For return authorization, damage reports, or defective merchandise, please call us (toll-free) 888-665-4989 (7 am to 8 pm Pacific time) or drop us a line at service@jackscountrystore.com .

Returns Policy