Refund policy

Satisfaction Guarantee
We want you to be 100% satisfied with your order. If you are unhappy with the merchandise, please let us know. We can exchange items or you can return it to us within 60 days. Please note: you will be responsible for return shipping charges and insurance.  After 60 days from purchase, you will be charged a 15% restocking fee. After 60 days, we can not accept returned merchandise.

Shipping Charges are Non-refundable

If you wish to return an item you do not want:

You must request a RGA (return goods authorization) number before returning any items.  Please send a request to: service@jackscountrystore.com Please include your order number, your name and telephone number, and the reason you wish to return the item. (If the item is defective, please read the manufacturer's defective policy.) The item must be complete, in original packaging, unused, and in saleable condition. You are responsible for all return shipping costs and insurance necessary to assure safe delivery to us. A copy of your invoice with RGA number must be included with merchandise.

Credit will be given after the item has been received and inspected by Jack's Country Store. Items returned without an RGA number will be charged a $25.00 restocking fee.

Items missing from delivered packages must be claimed to Jack's Country Store within 5 days of delivery in order to process a claim. Any claim after 5 days will be refused.

Items lost in transit or mis-delivered must be claimed to Jack's Country Store within 3 days of scheduled delivery date. Any claim after 3 days will be refused and no charge backs will be issued.

If your package is lost in transit, and claimed, it may take up to 5 business days for the carrier to correct delivery problem.

Items damaged in transit will be replaced promptly via the same shipping method as the original order.  As the shipper, it is our responsibility to pack your order in a way that complies with the regulations of the carrier and to file all claims.  Carriers will generally investigate our damage claim, so please retain both the damaged item and all packaging that accompanied your order so that the carrier may pick it up for their inspection. Any and all damage to the merchandise must be reported to Jack's Country Store within 5 business days of delivery.  Claims placed after 5 business days will be refused.

Defective items may be subject to the manufacturer’s disposition.  We work closely with our vendors to resolve problems as quickly as possible.  Our job is to take care of you, our customer. 

After 60 days, we can not accept returned merchandise.